Shipping policy

Shipping & Delivery

Clear information about processing, production, delivery, shipping costs and tracking for Wooden Smile orders.

Ready-Made Orders

1–2 Business Days

Typical processing time before ready-made items are shipped.

Custom Orders

Made Individually

Production time is shown on the relevant product page and confirmed during the customization process.

Order Tracking

Sent by Email

Tracking information is provided after your order has shipped.

Where We Ship

Wooden Smile currently ships to the following countries:

  • United States
  • Canada
  • Australia

You can select your shipping destination during checkout.

Shipping Fees and Free Shipping

Shipping fees are calculated at checkout based on your order contents and destination.

Some items ship free with no minimum purchase. Certain figurine orders may also qualify for free shipping when the order meets the stated threshold.

All applicable shipping costs will be shown before you complete your purchase.

Processing and Production Time

Ready-Made Items

Ready-made orders are typically processed within 1–2 business days before shipment.

Because our products are handcrafted, processing may occasionally take slightly longer during busy periods. If additional time is required, we will contact you by email.

Custom and Personalized Items

Custom items are created individually and require additional production time. The applicable production time is shown on the relevant product page and may also be confirmed during the customization process.

Production time and shipping time are separate. The estimated delivery period begins after your completed order has been shipped.

Estimated Delivery Time

Once your order has shipped, estimated delivery time varies by destination:

  • United States: approximately 6–9 business days
  • Canada: approximately 5–7 business days
  • Australia: approximately 4–7 business days

These delivery periods are estimates rather than guarantees. Delivery may take longer because of customs clearance, local courier handling, weather, public holidays or peak shipping periods.

Tracking Information

After your order ships, you will receive a confirmation email containing your tracking number.

For international shipments, tracking updates may take several business days to appear. In some cases, tracking may not update again until the package reaches the local courier in your country.

Need Help?

Questions About Your Shipment?

For help with processing times, delivery or tracking, contact Wooden Smile directly.

Contact Support

For information about damaged items, replacements and refunds, read our Refund & Replacement Policy .