Contact Wooden Smile

How Can We Help?

Questions about a product, a custom figurine or an existing order? Send us a message and our small team will respond with clear, personal support.

Monday to Friday Replies within 24–48 hours Personal support

Send a Message

Tell Us What You Need

Complete the form below and provide as much relevant detail as possible. Required fields are marked with an asterisk.

For an existing order, include the product name and any relevant details that will help us understand the issue.

The information you provide will only be used to respond to your inquiry.

Helpful Information

Find an Answer Before You Write

These pages explain our delivery, refund and handmade production practices in more detail.

Shipping & Delivery

Shipping Policy

Processing time, estimated delivery, shipping fees and tracking information.

View Shipping Policy

Refunds & Replacements

Refund Policy

Handmade variations, damaged items, replacements and approved refunds.

View Refund Policy

Our Studio & Craft

About Wooden Smile

Learn how our small studio carves and paints every wooden piece by hand.

Discover Our Story